PRIVACY POLICY
At Outpost Hostels, we are committed to protecting your privacy and ensuring your experience with us is safe, secure, and transparent. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our services.
1. Information We Collect
We may collect the following types of information when you use our website, book a stay, or contact us:
- Personal Information: Name, email address, phone number, nationality, and other booking-related details.
- Payment Information: When booking directly with us, we may collect payment details (processed securely through our payment provider).
- Usage Information: Data about how you interact with our website (e.g., pages visited, time spent, browser type).
- Communication: Any messages or inquiries you send to us via email or forms.
2. How We Use Your Information
We use your information to:
- Process and manage your bookings
- Respond to your inquiries
- Improve our website and guest services
- Send you updates about your reservation or stay
- Comply with legal obligations
We do not sell, trade, or rent your personal data to third parties.
3. Cookies and Tracking
Our website may use cookies or similar technologies to improve your browsing experience and analyze website traffic. You can choose to disable cookies in your browser settings.
4. Data Security
We take reasonable steps to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of online transmission is 100% secure, and we cannot guarantee absolute security.
5. Third-Party Services
We may use third-party services for payments, booking management, or email communication. These services have their own privacy policies, and we recommend reviewing them separately.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request corrections or deletions of your data
- Withdraw consent for data processing
- Lodge a complaint with a relevant authority
To exercise any of these rights, please contact us at elnidoreservations@outposthostels.com (El Nido) or coronreservations@outposthostels.com (Coron).
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
elnidoreservations@outposthostels.com (El Nido) or coronreservations@outposthostels.com (Coron)